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RETURN & EXCHANGE POLICY
At Zivaana, we strive to ensure the best quality and customer experience.
Exchange Policy
- Exchanges are only accepted in case of:
- Wrong product received
- Damaged product
- Manufacturing defect
Exchange Request Timeline
Customers must notify us within 48 hours of delivery with proper unboxing video and images.
Conditions
- Products must be unused, unwashed, and in original packaging with tags intact.
- Items purchased during sale or promotional offers may not be eligible for exchange.
Return Policy
We currently do not offer refunds or returns unless the product received is damaged or incorrect.
Exchange Approval
Exchange requests are subject to verification and approval by our team.